Refund and Returns Policy

Eligibility Requirements:

  • Timeframe: Must return within 90 days from receipt of order
  • Multiple Orders: Items from different orders must be returned separately
  • Kits: All components must be included
  • Non-Compliance: May result in: Return to sender

How to Return:

  • Complete the return section on packing slip
    1. Specify return reason
  • If no packing slip, include:
    1. Order number
    2. Item details (number, name, quantity)
    3. Return reason
    4. Contact information (name, address, phone, email)
  • Package securely with return details
  • Shipping recommendation:
    1. Use insured/trackable service
    2. We’re not responsible for lost returns


Special Cases

For defective products or fulfillment errors:
  Contact Customer Care at: vipcustomerservice1901@gmail.com
  May qualify for prepaid return label

Returns Processing

When we receive your return, it will be:

  • Entered into our returns system
  • Trackable by date range with reports showing:
    • Order ID
    • Customer Name
    • Date Shipped
    • Tracking Number
    • Return Date
    • Reason for Return
    • Product Condition
    • Product Name/Quantity

How Long Do Refunds Take After I Return an Item?

A refund will be provided after we process your return item at Return Center. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.

Refund Times

  • Credit Card: 3-5 business days
  • Debit Card: Up to 10 business days

Policy Updates

We reserve the right to modify this policy but will always strive for fair resolutions.