Privacy Policy
Scope of This Notice
This Privacy Notice applies to the information we collect from and about our customers and prospective customers. This includes, but is not limited to, instances when individuals:
- Visit or make a purchase on our websites or mobile applications;
- Interact with our advertisements or engage with us via social media;
- Participate in consumer research, promotions, or contests; or
- Otherwise access or use any of our services.
Additionally, this Notice governs the collection of personal information from individuals with whom we maintain a business relationship.
Jurisdiction-Specific Disclosures:
Additional privacy disclosures may apply if you reside in certain jurisdictions, as this Notice is subject to local regulations and applicable privacy laws.
Information We Collect
We collect various categories of information to enhance your shopping experience, streamline transactions, and provide personalized services. The categories of information we collect include, but are not limited to, the following:
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Personal Identifiers
- Name
- Online identifiers, such as usernames and account names
- State and federal government-issued identification numbers (where required)
- Signature
- Unique identifiers associated with you
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Contact Information
- Email address
- Postal, billing, and shipping addresses
- Phone numbers
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Financial and Payment Information
- Credit, debit, or other payment card details
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Transaction and Commercial Information
- Purchase and transaction history
- For business customers, commercial information regarding our business relationship
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Account Information
- Username and password
- Purchase history and address details
- Email and text communication preferences (including marketing and order-related communications)
- Advertising preferences
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Online and Technical Information
- IP address and persistent device identifiers
- Browser type and version
- Time zone settings and device characteristics
- Website and mobile app usage data
- Data related to interactions with our advertisements
- Cookies, pixels, SDKs, and similar tracking technologies
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Location Data
- Geolocation information collected through mobile applications or other technologies
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Usage Information
- Data regarding how you interact with our websites, mobile applications, and service offerings
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Communication Preferences
- Preferences related to marketing communications and purchase-based advertisements
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Sensory Data
- Customer service call recordings
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User-Generated Content
- Product reviews, feedback, and any content you submit to us
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Inferences and Profiling Information
- Data inferred from your shopping history and interactions with our services
- Personalization of product recommendations, marketing messages, and promotional offers
- In certain cases, and where permitted by law, health-related inferences based on shopping behavior
Personal Information and Its Use
Certain categories of information we collect may qualify as personal information, meaning data that can identify you directly, such as your name, address, or email address. In some jurisdictions, the definition of personal information may also extend to details such as IP addresses, mobile device IDs, and unique cookie identifiers.
We handle personal information in compliance with applicable privacy laws and regulations. However, personal information does not include:
- Anonymized data, where identifying details have been removed such that individuals can no longer be identified.
- Aggregated data, where individual identities are no longer distinguishable.
We may use anonymized or aggregated data for any lawful purpose, including business analytics and service improvement.
Children’s Privacy
Our websites and services are intended for a general audience and are not designed for or directed toward children. We do not knowingly collect personal information from individuals under the age of 16. If you believe that your child may have provided personal information to us, please contact us at vipcustomerservice1901@gmail.com, and we will take appropriate steps to remove such information from our records.
How We Collect Your Information
We collect personal information through various methods, including:
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Purchases Made by You or Your Household
When you or a member of your household purchases our products or services, we collect and associate purchase-related information with you or your household. -
Information You Provide Directly
We collect personal information that you voluntarily provide, including but not limited to:
- Information submitted when registering for an account, adding items to a shopping cart, placing an order, posting reviews or other content, purchasing services, or otherwise contacting us regarding our websites, products, or services.
- Details provided when entering a promotion or sweepstake, signing up for an event we sponsor, or reporting an issue.
- Records and copies of communications with us, including emails and voicemail messages.
- Responses to surveys conducted for consumer research purposes.
- Search queries made on our websites or mobile applications.
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Information Collected from Your Device
We may collect information from devices associated with you or your household, including:
- Data automatically collected when you browse our websites, use our mobile applications or online services, or interact with our advertisements.
- Device identifiers, browsing behavior, and other relevant usage data.
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Information Received from Third Parties
We may receive personal information about you from third parties, including but not limited to:
- Data analytics providers, data enrichment providers, ad networks, and consumer research providers.
- Commercially available sources, such as data aggregators and public databases.
If you create an account with us using a third-party service, such as Google or another provider, we may receive certain information from that third party to facilitate the account creation process.
Additionally, we may receive deidentified information from third parties that is no longer considered personal information under applicable law. When we obtain such data, we commit to maintaining its deidentified status and will not attempt to reidentify it.
Location-Identifying Technologies
We may utilize Global Positioning System (GPS) technology, Wi-Fi signals, Bluetooth, or other location-identifying technologies to determine the location of your device. These technologies may be used for various purposes, including but not limited to:
- Delivering location-based services and notifications.
- Enhancing user experience by providing relevant content or offers based on geographic location.
- Detecting and preventing fraud or unauthorized access.
Your ability to limit the collection of location data may depend on your device settings. You may be able to disable location services through your device settings; however, doing so may limit or affect certain functionalities of our services.
How We Use Your Information
We collect and use your information to:
- Provide products and services you purchase or request.
- Enhance your shopping experience and improve our products and services.
- Fulfill your requests and process transactions efficiently.
- Personalize our product offerings, services, and marketing to align with your preferences.
- Maintain and service your accounts securely and effectively.
- Support business operations, including fraud prevention, marketing, merchandising, security, and legal compliance.
We may also utilize machine learning, artificial intelligence, and other advanced technologies to enhance these functions.
Specific Ways We Use Your Information
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Providing and Operating Our Services
- Securely process payments, fulfill orders, and deliver customer support.
- Maintain and operate our websites, mobile applications, and digital services.
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Marketing, Personalization, and Advertising
- Deliver personalized offers, promotions, and product recommendations.
- Conduct purchase-based and Interest-Based Advertising (IBA) to display relevant ads across digital platforms.
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Communication and Engagement
- Send account notifications, order updates, and product recall alerts.
- Engage with customers on social media and confirm communication preferences.
- Inform customers about promotions, contests, sweepstakes, and loyalty programs.
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Research and Development
- Analyze customer experiences with new products, services, and store layouts.
- Design and develop innovative product and service offerings.
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Business Analytics and Performance Measurement
- Forecast demand, inventory, and sales trends.
- Analyze engagement with our websites and mobile applications.
- Measure the effectiveness of marketing and promotional campaigns.
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Safety, Security, and Fraud Prevention
- Detect and mitigate security threats to online platforms.
- Protect the health and safety of customers, employees, and the public.
- Prevent, investigate, and take action against fraudulent or criminal activities.
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Operational and Compliance-Related Functions
- Authenticate users and maintain system security.
- Conduct quality control and employee training programs.
- Manage system administration, technology optimization, and cybersecurity.
- Maintain records for auditing, risk management, and legal compliance.
- Identify and manage relationships with customers, suppliers, and vendors.
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Corporate Transactions and Legal Compliance
- Facilitate mergers, acquisitions, divestitures, or other corporate transitions.
- Fulfill regulatory and legal obligations, including responding to law enforcement requests.
- Comply with any additional notified purposes outlined at the time of data collection.
How We Protect Your Personal Information
We implement and maintain reasonable security procedures and practices to protect your personal information from unauthorized access, destruction, use, modification, or disclosure. Our security measures include technical, administrative, and physical safeguards appropriate to the nature of the information we collect.
Your Role in Protecting Your Information
You also play an important role in maintaining the security of your data. It is your responsibility to:
- Select a strong, unique password and update it regularly.
- Avoid reusing or sharing your password.
- Notify us if you suspect any unauthorized use of your account.
Your Rights and Choices
We value our relationship with you and offer options to manage your personal information and communication preferences. Your rights may vary depending on your location.
Updating Your Account Information
If you have an account with us, you can:
- Log in to update, modify, or delete your personal data.
Managing Your Marketing & Communication Preferences
You can manage your communication preferences by:
- Logging into your account and adjusting preferences under the “Communication Preferences” section.
- Clicking “Unsubscribe” in marketing emails or replying “STOP” to opt out of text messages.
- Allowing time for changes to take effect.
Visitors from the European Economic Area, United Kingdom, and Other Areas
We recognize the privacy rights of people from the European Economic Area, United Kingdom, and other regions who use our services. In addition to the information provided throughout this privacy notice, the corresponding rights and supplemental disclosures are applicable to you.
Cookies & Tracking Technologies
You can:
- Set your browser to block or alert you about cookies.
- Be aware that disabling certain cookies may affect website functionality.
- Note that opt-out preferences may be lost if you delete cookies.
Interest-Based Advertising
You can find more details about opting out in the Interest-Based Advertising section of this notice.
State Privacy Rights
If you are a resident of a state with State Consumer Privacy Laws, you may have the following rights regarding your personal data:
Your Rights
- Right to Access – Request and obtain a copy of your personal data.
- Right to Correct – Request correction of inaccuracies in your personal data.
- Right to Delete – Request deletion of personal data we have collected about you.
- Right to Opt Out of Data Sales – Request that we stop sharing or selling your data.
- Right to Opt Out of Targeted Advertising – Request that we stop using your data for targeted ads.
- Right to Withdraw Consent – Withdraw consent for processing sensitive data.
- Right to Opt Out of Profiling – Request to opt out of profiling that may produce legal or significant effects. (Note: We do not engage in profiling with such effects.)
- Right to Non-Discrimination – Exercising your privacy rights will not result in different pricing or services unless related to the value of your data.
Additional State-Specific Rights
- Oregon Residents: You can request a list of third parties to whom we disclosed your data.
- Delaware Residents: You can request a list of the categories of third parties with whom we share your data.
How to Exercise Your Rights
You may submit a request by:
- Contacting us via vipcustomerservice1901@gmail.com
We will use the information you provide solely to authenticate and process your request. If we cannot verify your identity, we may be unable to fulfill your request.
Opt-Out Preference Signals
If supported by your browser, you may opt out of data sales and targeted advertising using an opt-out preference signal. This setting applies only to the browser where it is enabled.
Changes to This Notice
This Privacy Notice may be updated periodically. We will
- Indicate updates by changing the “Last Updated” date.
- Notify you of significant changes in compliance with applicable law.
- Your continued use of our services after an update signifies your acceptance of the revised policy.
Contacting Our Privacy Office
For questions or concerns regarding this notice, you can reach our Privacy Office by:
- Email: vipcustomerservice1901@gmail.com